Dawn Mushill has been a public speaker ever since people have listened. She started speaking in front of people in 1994, when she was student teaching. She loved seeing the light bulbs go off in the crowd as she spoke, so she started providing customer service training. She was inspired to become a public speaker because she felt she could assist companies in setting up expectations and providing solid training on what level of customer service the company would like to achieve. Working in management for 20 years and also as an adjunct professor at Southwestern Illinois College for 16 years, Dawn gives seminars about customer service and attitude from a new, fresh perspective that her audiences enjoy and understand.
An incredibly flexible and animated speaker, Dawn has spoken to audiences on the radio, television, international radio, to non-profits, for profits, schools, large companies, and small companies. Her most requested topics include “Change Your Attitude, Change Your Underwear,” customer service, stress management, time management, and living the life you love, and she uses real-life stories and a plan to implement the ideas she presents immediately. She hopes to speak all over the United States to inspire people to do their best, and she also wants to sing in a country band someday.
Dawn has also written and published a book, Customer Service and Beyond… It is all about the WOW!, and she is currently working on two more books. She truly has a passion for what she does each and every single day and encourages people to find their passion – their entire lives will change!
"Customer Service and Beyond ... it is all about the WOW!"
Order Dawn's Book!
Member of the Employer Advisory Committee
Customer Service And Beyond opened in 2001. The company was developed to assist companies with customer service training ... and beyond. Allow us to assist your staff because remember, it is all about the WOW! When every single customer exits your business, they should say "WOW, now that was great service".
Dawn offers a fun environment for learning. Her training events and keynote speaking events are engaging and keep the audience interested. Each training is developed exclusively for the customer.
For more information, E-Mail Dawn.
Click Here to view the brochure
Photo Provided by MD Kauffman Photography
Member of the SWIC Employer Advisory Committee
Member of the National Speakers Association
Distinguished Alumni Award (SWIC)
Generations of Success Award (SWIC)
2 Keys to the City (City of Troy)
Career Mentor of the Year Award (SWIC)
Dawn Mushill receives (left to right) Generations of Success Award, Distinquished Alumnus Award, and a Second Key to the City.
2018 – Presented second “Key to the City” (Troy, Illinois) View Press Release
2011 – Guest call-in radio host for LBC 97.3FM in London, England
2011 – Keynote speaker for Madison County Network of Healthcare Professionals
2010 – Keynote speaker for Millstadt Chamber of Commerce Annual Dinner
2010 – Keynote speaker for George Burnett Madison County Credit Unions Annual Dinner
2010 – Speaker at CARSTAR Dinner
2010 – Keynote speaker Lewis and Clark Community College Administrative Professionals’ Conference
2010 – Appeared on WBGZ radio (multiple events)
2009 – Keynote speaker for the Illinois Bed and Breakfast Conference
2009 – Speaker at the “Working Women’s Survival Show” at the St. Charles Convention Center
2009 – Appeared on “KSDK Noon News” live on KSDK Channel 5
2009 – Appeared on BlogTalkRadio
2009 – Appeared on “Great Day St. Louis” live on KMOV Channel 4
2008 – Appeared on “Passion with a Purpose” on BlogTalkRadio
2008 – Published “Customer Service and Beyond … it is all about the WOW”
2008 - Presented the “2008 Distinguished Alumna Award” from Southwestern Illinois College
2008 - Presented the “2008 Generations of Success Award” from Southwestern Illinois College
2008 – Speaker at the “Working Women’s Survival Show” at the St. Charles Convention Center
2008 – Keynote speaker for the Illinois Federation of Teachers State Convention
2008 – Keynote speaker for the Jerseyville National Honor Society Dinner
2008 – Keynote speaker for the RCGA Women’s Conference
2007 - Keynote speaker for the Illinois Federation of Teachers State Convention
2006 – Keynote speaker for the RCGA Women’s Conference
2005 – Keynote speaker for the Illinois Business and Professional Women’s Conference
2005 – Keynote speaker for the Madison County Employment and Training Annual Dinner
2005 – Presented “Key to the City” (Troy, Illinois)
2004 – Keynote speaker for the Phi Beta Lambda State Conferenc
2004 – Presented “Career Mentor of the Year Award” from Southwestern Illinois College
Master of Arts Degree (dual degree) -- Webster University
Bachelor of Science -- Southern Illinois University Carbondale
Associate of Applied Science -- Southwestern Illinois College
Member of National Speakers Association
DDI Certified Trainer
AchieveGlobal Certified Trainer