Dawn's Blog

 

Victor Newman is Watching You DISH Network

Published 2019-08-17
Victor Newman is Watching You DISH Network

Oh DISH Network -- you just do not understand that removing the The Young and the Restless six weeks ago from our television has left me pondering with:

How is Victor Newman's health?

What kind of trouble has the new Phyllis gotten in to?

Did Adam and Chloe really come back from the dead?

Is Nick Newman still rocking that hard rock body?

And I will NOT even get started on the fact that Ted Mushill is unable to watch the St. Louis Cardinals on FOX Sports. Those are words that are inappropriate for a post that might be seen by children or even some adults.

And yes, I know you said we could "stream" the game. Have you met my husband? If he could go back to a flip phone, he would do so in a minute. Streaming to him would be "streaming the lights around the Christmas tree". Streaming a game is not in his world.

Why do I bring this up on social media? Well, when I called today to cancel, you wanted to charge me $400 for cancelling DISH and yet you are unable to provide us with our two most viewed and important stations.

I know - you are going through contract negotiations. I get it. Not my monkeys. Not my circus. I simply want to enjoy my popcorn while enjoying my time with Nikki Newman and her family. Oh yeah, and Ted watching his baseball games.

I know that there are many senior citizens who are very unhappy losing The Price Is Right. I am going to have to take further action and gather all of those unhappy seniors, rent some buses and come visit you. You better have Drew Carey waiting at the door with the big wheel. Oh and some open restrooms because it is a LONG trip.

We upgraded our equipment four months ago so that we could have the Hopper (added to our bill) and a wireless antenna (added to our bill). That allowed us to tape a show and be able to view it in any room. You then pulled the two stations we watch consistently and refused to give us any break on the $400 cancellation fee. You realize we are cancelling because of what YOU are not providing, right? Just checking.

I plan to contact Victor Newman because HE gets everything resolved! But, we are going to leave out Paul Williams because frankly, he has never solved a case.
Disappointed to say the least. No break for your 19-year customer, who has spent over $20,000 with your company (that is even hard to type)! We have paid our monthly bills each and every single month.
I did what I preach in my customer service training sessions -- I contacted you and tried to resolve this issue - to no avail. Now I will include you in my customer service training sessions as an example of not caring about your long-term customers. Thank you for the new material. I love using real stories.

Should you wish to take another look at our account and negotiate a fair cancellation we would be open to chatting. If that were to happen, we would absolutely follow with a more positive post.

Should you wish to take part in a future customer service training (not saying you need it ... but just saying) contact Customer Service and Beyond. We can put together a contract with training included, increase the contract price every so often -- just because we can, encourage you to sign up for the VIP plan, charge you for it and when you feel like we have not given you what you were promised, we will send you a bill for $400 for cancelling. Sounds fair -- and familiar.

Until then, know that Victor Newman is watching you (although of course we can't see him).

Dawn Mushill
Customer Service and Beyond
www.dawnmushill.com    dawn@dawnmushill.com
618-444-6808





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