YOU KNOW YOU WANT TO – BUT YOU SHOULDN’T!
You see a positive post about a restaurant that you believe is less than mediocre. Everyone is praising their customer service experience, menu choices and overall satisfaction with their visit. That was not your experience in the past.
There are 51 positive comments in the string of posts and if you were to post the next comment, you would be 52nd. Your experience goes back to less than stellar service, too small of a menu and a lack of a positive experience. You remember it vividly and never went back. You also never spoke with a member of the management team about your dissatisfaction, you just never went back.
Now, the opportunity is there for you to tell the restaurant what you really thought of your experience. You have the chance to be specific about the way you did not feel the experience was worth the money you spent and that you are not going back. Yes, you have that opportunity.
But before posting, ask yourself one thing – why should I reply. There are 51 positive comments above the one you would post. What is the reasoning for your post? To let people know about your poor experience? How about contacting the owner of the restaurant? Is your reason for posting to try to gather others on the bandwagon of putting down the restaurant? That really isn’t a very nice thing to do, no matter how you feel.
This is a great example of the opportunity to take a moment, step back, and SCROLL ON! Really, scroll on. I know, it sounds difficult, like why wouldn’t you want to tell everyone about your poor experience.
If you have ever owned a business, you know that owning a business is anything but easy. So, having platforms like social media to promote your business is the best and least expensive way to get the word out. By you commenting on the post, you are, in fact, negating the other 51 positive comments – to gain what? A support team who takes every opportunity to bash a business?
Instead of being part of the problem, why not be part of the solution!
Dawn Mushill, CEO
Customer Service and Beyond
PO Box 314
Troy, IL 62294